Move Belong
Terms of use
Last updated 19 October 2026
Who these terms cover
These terms apply when you use Move Belong’s website and apps to discover studios, book classes, manage memberships and packs, and manage your account. Each studio you book with also has its own rules, waivers, intake forms and membership terms; those sit alongside these platform terms. Studio operators are covered by the Studio terms (separate document).
Who we are
Move Belong (ABN 83 432 174 196), registered office 138a Garner Lane, Tuart Hill WA 6060. Privacy contact: privacy@movebelong.com (alias of hello@movebelong.com).
Your account
You must be 16 or older to create a direct account. People under 16 may only use Move Belong as a dependent of a guardian account. You are responsible for keeping login details safe. Give accurate contact details and date of birth so studios and Move Belong can apply class age rules and reach you about bookings, waitlists, payments and safety.
Bookings and payments
When you book with a credit, pack or membership, the studio’s entitlement rules apply. Drop-in and marketplace payments are processed by Stripe; Move Belong never stores your full card number. If you cancel a paid class in time, the refund is the price minus the card processor’s fee on that charge. The amount kept is never more than that fee. This does not apply when the studio cancels the class or cannot provide it. A late cancellation is not refunded. Other refunds, credits and cancellations follow the studio’s published rules and any membership terms shown in the product.
Memberships and cancellation
Membership and pack terms (including minimum term, notice period and whether a freeze is available) are shown on the membership screen. Where the product offers cancellation or non-renewal, you can complete it in the product. If a studio requires health information for membership and you withdraw that access, we warn you first and then treat it as a cancellation under that plan’s normal notice and refund rules. Recurring subscriptions that are only set to end at period-end can be resumed if you re-share health access before they end; notice-period cancellations currently need the studio to reverse them.
Acceptable use
Do not misuse the platform, attempt to access other people’s accounts or data, scrape or disrupt the service, or use Move Belong for anything unlawful. Studios may apply their own codes of conduct on site.
Platform role
Move Belong provides the software and marketplace layer. Classes, coaching, facilities and studio policies are provided by the studio. We may suspend or limit access to protect users, studios or the platform.
Contact
Questions about these terms: hello@movebelong.com. Complaints: contact us first; we aim to reply within 30 days. If unresolved, you can contact the OAIC (oaic.gov.au).
Also see Privacy policy.