Client list, search and tags
Find anyone by name, email or phone, save filtered segments you use again, and tag clients into groups. You can email a saved segment in bulk with consent and unsubscribe handled.
- Studio web
Clients, waivers and health
Find anyone by name, email or phone, and open one record with their bookings, waivers, health, notes and billing.
- Who uses it
- OwnerManagerStaff
Client records
Client profile
One record per client covering bookings and attendance, memberships, waivers, health, programs, nutrition, progress and notes, with sections you can link straight to.
- Studio web
Client notes
Keep running staff notes on a client, including notes on a child filed under their guardian.
- Studio web
Documents and photo on file
Attach private documents and one photo on file to a client; files stream through authenticated routes only and never sit on a public URL.
- Studio web
Waivers, forms and health
Waivers
Publish a waiver as scroll-to-sign sections or your own PDF, collect evidence with every signature, send requests for signature by email, and print a signed copy with its verification record.
- Studio web
- Member web
- Phone app
Intake forms
Build your own onboarding forms with public, token, kiosk or signed-in completion, answers that map into health details, and gating at booking or check-in.
- Studio web
- Public page
- Member web
- Phone app
Health and emergency details
Keep allergies, conditions and emergency contacts per client. Staff see them only when the member has given an explicit per-studio consent — a waiver never grants it.
- Studio web
- Member web
- Phone app
Families and consent
Dependents and household
Parents manage children in their household, book and waitlist for them, and answer their health and photo questions on their behalf.
- Studio web
- Member web
- Phone app
Photo consent
Record per studio whether each person may be photographed. Every answer is kept in an append-only history, and rosters show a chip that never assumes yes for a child.
- Studio web
- Member web
- Phone app
Billing, behaviour and retention
Strikes and booking blocks
Late cancels and no-shows can add strikes automatically under your rules, and you can pause someone's booking with a reason, a member message and an end date.
- Studio web
Client billing ledger
See every payment, refund, failed charge, open invoice and retail sale on one client, with refunds that respect where the money was taken.
- Studio web
Retention and at-risk clients
A retention report and at-risk lists show which clients are drifting before they churn, with links straight to their records.
- Studio web
Account deletion safeguards
When a member deletes their account, their identity is anonymised and your studio's history is kept; owner and staff accounts are refused.
- Member web
- Phone app
Bulk email to clients
Email a saved segment from a plain template, with marketing consent respected and a one-click unsubscribe in every send.
- Studio web
Frequently asked questions
- How do waivers work?
- Publish a waiver as scroll-to-sign sections or your own PDF, collect evidence with every signature, and send requests for signature by email.
- Who can see a client's health details?
- Staff see health details only when the member has given an explicit per-studio consent; waivers never grant it.
- Can I keep notes on a child?
- Yes. Notes on a dependent are filed under their guardian, and every reader of the guardian's notes filters them out.
Run clients, waivers and health with Move Belong
30-day free trial, with your card only charged at go-live.