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Messages and automations

Two-way conversations with clients in one staff inbox, plus templates and automations for the emails you send on repeat.

Who uses it
OwnerManagerStaffMember

Talk to clients

Staff Inbox

Two-way email and app conversations with your clients, with snooze, assignment, attachments, saved replies and activity beside every thread.

  • Studio web
The staff Inbox with client conversations, unread and snoozed threads, and the message pane beside the list.

Push notifications and in-app alerts

Members get push notifications and an alerts inbox with per-kind preferences, and required messages ignore the switch.

  • Phone app
  • Member web
The member's notifications inbox on the portal with class and booking alerts.

Send on repeat

Message templates

A library of email, SMS and saved-reply templates with merge fields, duplicating and archiving.

  • Studio web
The template library listing the studio's email templates with their subjects and where each is used.

Automations

Turn on booking confirmations, class reminders, plan purchase and after-class messages, and set the SMS trigger matrix per studio.

  • Studio web
The automations page with booking update and reminder email actions, the win-back card, and the SMS trigger matrix.

Win-back and birthday emails

Optional marketing emails that reach out to clients you have not seen for a while and on their birthday, with consent and unsubscribe respected.

  • Studio web
The automations page with booking update and reminder email actions, the win-back card, and the SMS trigger matrix.

Lead follow-up sequences

Enrol leads into a timed email sequence that stops the moment they reply, convert or ask it to.

  • Studio web
The automations page with booking update and reminder email actions, the win-back card, and the SMS trigger matrix.

Texts and the record

Text messages (SMS)

Send texts to members from a shared Australian number with credits, quiet hours and STOP/START handled automatically. Credits are charged per GSM-7 segment at A$0.12 each (the SMS billing constant).

  • Studio web
  • Phone app

Sent log

Every email and SMS the studio has sent, with status filters and resend for a message that could not go out.

  • Studio web

Coming soon

WhatsApp messaging

The platform keeps a WhatsApp framework ready while Meta reviews the integration; there is no send path today.

Frequently asked questions

Which emails are automated?
Booking confirmations, class reminders, plan purchase and after-class messages, plus optional win-back and birthday emails.
Is SMS for marketing?
No. SMS covers a cancelled or changed class, a waitlist spot, or a failed platform payment, with quiet hours and STOP handled.
Can clients reply?
Yes. Clients reply to the staff inbox from their messages page or the app, and threads can be assigned and snoozed.

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