Switching platforms? Your first invoice can wait until your old contract ends

Setup, switching and multi-location

A step-by-step set-up wizard with a go-live checklist, one place for your business rules, and an in-app help centre with Ask AI.

Who uses it
OwnerManagerStaff

Get set up

Set-up wizard

Work through set-up a step at a time — venue, locations, hours, branding, waivers, forms — and go live from a checklist that lists only the gates still outstanding. The wizard never force-blocks you after your first visit.

  • Studio web
The locations settings page showing the Northbridge studio with its rooms and timezone.

Business rules in one place

Set cancellation windows, late-cancel strikes, grace days and booking-hold rules in one Business Rules section, and the app enforces them everywhere — bookings, check-ins and member self-service included.

  • Studio web
The booking business rules page with cancellation windows, late-cancel settings and booking holds.

Switching and venues

Switching from another system

Move Belong runs a verification bridge for studios switching mid-contract: you record the old contract's end date and an owner contact, and the bridge is verified from your proof emails before go-live. Your first Move Belong invoice waits for the old contract to end.

  • Studio web

Venue type and verified addresses

Pick your venue shape as a required step, and pick addresses from Google's verified places so maps and search stay honest. A manually typed address is flagged for review and blocks go-live until it is approved.

  • Studio web
The locations settings page showing the Northbridge studio with its rooms and timezone.

Help inside the app

Help centre and Ask AI

Support is built into the staff app: every help article is searchable in place, and an Ask AI assistant answers your question with links to the articles behind it.

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The in-app help centre with searchable articles grouped by category.

Report a problem

A report-a-problem button in the staff app emails the platform team with your account's reply-to address, so answers come straight back to you.

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Interactive guided walkthroughs

Interactive product tours spotlight live buttons, tabs and pages with click-to-advance guidance. Learn the dashboard, scheduling, clients, billing and operations without changing any real data.

  • Studio web
The in-app help centre with searchable articles grouped by category.

Frequently asked questions

What does the set-up wizard cover?
Your venue, locations, hours, branding, waivers and business rules, with a go-live checklist and payment steps held until you are ready.
I am on another system — can I switch mid-contract?
Yes. A verification bridge holds your first Move Belong invoice until your old contract ends, verified from proof emails before go-live.
Where are the help articles?
In the app under Support, searchable, plus an Ask AI assistant that answers with links to them.

Run setup, switching and multi-location with Move Belong

30-day free trial, with your card only charged at go-live.

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