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Privacy and safety

Every studio's records are isolated at the database level, members control who sees their details, and deletion and retention are handled properly.

Who uses it
OwnerManagerStaffMember

Your data stays in your studio

Studio-level data separation

Every studio's records are isolated at the database level with row-level security, so one studio can never read another's clients, bookings or payments. Each signed-in request is scoped to the studio it belongs to before any data is read.

  • Studio web

Deletion and retention

A deleted member account is anonymised while the studio keeps its own history. Personal data that must be retained is swept on a schedule, and owners and staff cannot delete their own accounts while they hold a studio.

  • Studio web

Plain-language privacy

Australian privacy pages and unsubscribe

Privacy and terms pages drafted in Australian English, plus member-facing unsubscribe pages: a one-click unsubscribe link in every marketing email, and STOP/START text-message handling that is explained on the member's account page.

  • Public page
The platform's privacy page written in Australian English.

Frequently asked questions

Can one studio see another studio's clients?
No. Every studio's records are isolated at the database level with row-level security, so one studio can never read another's clients.
Who decides who sees a member's health details?
The member does, per studio, with guardians answering for children. Staff see health details only through that explicit consent.
What happens when a member deletes their account?
Their identity is anonymised, studio history is kept for the studio's records, and any retained personal data is swept on a schedule.

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