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Memberships, packs and promos

Sell recurring memberships, credit packs and passes with your own term dates, notice rules, freezes and promo codes.

Who uses it
OwnerManagerStaffMember

Plans

Membership, pack and pass plans

Create recurring memberships, credit packs, time passes, trials and per-class drop-ins, each with its own price, credits and validity. A pack or pass can carry a start and end date so it only sells inside the term, and a plan can opt in to late-join pro-rata so the price and credits slice with the calendar time left.

  • Studio web
The memberships page listing the Unlimited Monthly membership, the 10 Class Pack and per-class drop-in prices with active entitlements.

Pack and pass term dates

Give a pack or pass a start and end date. It stops selling after the end, and grants snap to the window when someone buys late.

  • Studio web
The memberships page listing the Unlimited Monthly membership, the 10 Class Pack and per-class drop-in prices with active entitlements.

Late-join pro-rata

Opt a dated plan in to late-join pro-rata and its price and credits slice with the calendar time left when someone joins after the term has started.

  • Studio web
The memberships page listing the Unlimited Monthly membership, the 10 Class Pack and per-class drop-in prices with active entitlements.

Fully-used pack display

When a pack's credits are spent but its window is still open, the member's card says so — with its own badge and meter — in the app and on the web portal, instead of pretending the pack ended.

  • Member web
  • Phone app
The member's membership page on the studio portal showing their plan, credits and the actions to freeze or cancel it.

Rules and freezes

Minimum term and cancellation notice

Set a minimum term and a notice period on a membership, and cancellations and pauses follow those rules — Stripe billing included.

  • Studio web
The memberships page listing the Unlimited Monthly membership, the 10 Class Pack and per-class drop-in prices with active entitlements.

Freeze a membership

Members request a freeze themselves from the app or portal; staff can pause or cancel too, with Stripe billing kept in step and packs extended for the frozen days.

  • Studio web
  • Member web
  • Phone app
The member's membership page on the studio portal showing their plan, credits and the actions to freeze or cancel it.

Member self-serve membership

Members can stop auto-renew, freeze or cancel their own membership from the app or portal — within the term and notice rules you set.

  • Member web
  • Phone app
The member's membership page on the studio portal showing their plan, credits and the actions to freeze or cancel it.

Entitlement funding rules

Unlimited memberships fund bookings without burning a credit, abandoned checkouts never fund anything, and a renewal that starts failing gets your grace period before that membership's bookings are held — not the whole account's.

  • Studio web
  • Member web
  • Phone app

Sell and promote

Assign a membership at the desk

Grant a membership straight from the client record. A zero-dollar grant lands immediately; anything paid follows the payment rules — the desk never charges a saved card.

  • Studio web
The member's buy-a-plan list on the phone-width portal with prices and credits for each pack and membership.

Promo codes

Create your own promo codes that reduce the price on one-off packs and paid offers. Redemptions are counted per person and locked while a checkout is in flight.

  • Studio web

Frequently asked questions

Can members freeze their own membership?
Yes. Members request a freeze from the app or portal and staff handle it, with Stripe billing and pack end dates kept in step automatically.
Do promo codes work on recurring memberships?
No. Promo codes reduce the price on one-off packs and paid membership offers; recurring memberships are excluded by design.
What happens when a pack runs out of credits?
A pack whose credits are spent but whose window is still open shows as fully used, in the app and on the web portal, so members know it is time to buy the next one.

Run memberships, packs and promos with Move Belong

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